By placing an order, you have confirmed that you have read, understood and accepted these following policies.

Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

We stand behind the quality of our products and insurance our workmanship. Any defects or errors on our part will result in a replacement at no charge.

Due to all our products are made-to-order so we typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.

Please email us at support@animerugs.com with a photo of the product you received along with detail shots you wish to include.

We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

For all other requests please email us at support@animerugs.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.

Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received.

Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We are committed to providing you with the absolute best products, and are happy to refund your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site.

Please email us at support@animerugs.com with a photo of the product you received along with detail shots you wish to include.

For all other requests please email us at support@animerugs.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a refund process.

Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@animerugs.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancellations 

If you change your mind about your purchase, please send us an email to support@animerugs.com and provide your order number and the modification you would like to make.  We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.