By placing an order, you have confirmed that you have read, understood and accepted these following policies.

Please be reminded that our policy lasts 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can't offer you a replacement or return. 

RETURN POLICY

 Due to all our products being custom-made to order so we typically do not accept returns or exchanges due to user errors such as incorrect selection of sizes, designs, colors, etc. 

Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may be slightly different from actual items in terms of color due to the lighting during photo shooting or the monitor's display.

Hence, please allow the 20% difference between the advertised images and the actual item you received.

We accept returns on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@animerugs.com for more information. Any defects or errors on our part will result in a replacement at no charge.

If The replacement is applicable, please allow 4 - 6 weeks to receive the new item(s) at no charge.

HOW TO RETURN YOUR PRODUCT?

1 - Contact us via  email support@animreugs.com form so we can provide you a return label

2 - Repack your products and stick the label to the outside of the package. The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the product was received.

WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.

Wrong product shipped

Please send some pictures as proof, which include:

  • Picture of the wrong items you received
  • Picture of the shipping label.

Size issue
Please send the picture as proof:

  • Picture of the shipping label.
  • Photo measure the size of the product with a ruler.
  • Picture of the product you received

Broken/ Damaged items:
Please send some pictures as proof, which includes:

  • Picture of the broken item
  • Picture of the shipping label.

Contact Us:

Email: support@animerugs.com

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